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Frost & Sullivan Recognizes Infinitt for Accomplishments in Imaging Informatics
MOUNTAIN VIEW, Calif. — November 12, 2009 — Frost & Sullivan's research team is proud to present the 2009 North American Customer Value Enhancement Award in imaging informatics to Infinitt North America.
Personalized attention and customer value enhancement have become critical attributes for vendors to survive and thrive in a highly competitive and fragmented market. During the last several years Infinitt NA has built a strong record of continually evolving and refining its solutions portfolio by launching products and services that leverage state-of-the-art technology in tune with emerging market trends.
“As the imaging informatics customer matures, the market is increasingly looking to informatics vendors as true partners that will remain proactive in ascertaining that the solution is optimal at any given time, and will evolve as the imaging practice grows,” says Frost & Sullivan Senior Industry Analyst Nadim Daher. “It is therefore only through a strong commitment to listening to customers and maximizing the value of their investment, that radiology information system and picture archiving and communications system (RIS/PACS) vendors can still grow and succeed in the North American market.”
Infinitt NA's RIS-PACS solution, for example, is a single-database system developed from the ground up to offer true integration of RIS, radiology PACS and cardiology PACS, as well as advanced clinical applications with the Xelis product line. Such tight integration has demonstrated in the marketplace that it can help facilitate system deployment and simplify operation by eliminating the need to manage multiple HL7 interfaces and improving workflow efficiency. Similarly, Infinitt NA's new Web-based cardiology PACS solution, which will gradually evolve into a full-fledged cardiology information system, is well in-line with emerging trends in the cardiology market and new ways of practicing cardiology.
While it continues to strengthen its clinical depth and expertise, Infinitt NA has also positioned itself a leader in the industry with regard to systems interoperability, working towards providing its customer a more integrated and powerful imaging IT ecosystem. By designing its own gateways and interfaces in-house, Infinitt NA has developed strong and cost-effective capabilities for data migration, which would otherwise require the services of a third-party company. Customers obtain tremendous value from the continual solution upgrades, which Infinitt NA delivers at least every quarter.
Infinitt NA, therefore, effectively leverages its presence in many countries to fuel global research and development, while also developing market-specific solutions such as the company's RIS that was designed specifically for the North American market. Infinitt NA also operates a successful hosted application service provider (ASP) business calledSmart.Net, through which it caters to smaller as well as larger hospitals and diverse image using and image producing health care providers, such as chiropractic and veterinarian clinics. As within all the customer segments it caters to, Infinitt NA delivers very high value at the right price point, with high cost-efficiency and flexibility, together with high value-add services.
Building ever-stronger partnerships with its customers, Infinitt NA's brand recognition in the North American market has been evolving constantly, owing also to an unwavering commitment to the quality and availability of service and support. As a result, the company is also constantly growing its customer base, especially in the United States. At the same time, Infinitt NA is moving up-market in the enterprise RIS/PACS market, by adding increasingly larger hospitals and multi-site facilities to its customer base.
More recently, Infinitt NA's expansion into cardiology informatics and advanced clinical applications is allowing the company to sell more to existing customers and also penetrate new markets, owing to a highly flexible and modular portfolio where modules can be activated seamlessly. The continual technology advances and portfolio enhancement at Infinitt NA are therefore fueling organic growth at the company, while allowing the company to enter new customer segments.
“With these dynamics taking effect during the last several years, Infinitt NA has maintained a growth rate that is steady and controlled, yet robust, reaching double digits, indicating that the company is well outpacing growth in the total market, and capturing market share,” notes Daher. “In recognition of its success and the value proposition it brings to the market, Infinitt NA is the deserving recipient of the 2009 North American Frost & Sullivan Imaging Informatics Customer Value Enhancement Award.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Infinitt NA
INFINITT North America is a technology leader in web-based PACS, RIS, and Advanced Visualization solutions for medical imaging. INFINITT offers proven technology, installed in more than 1500 customer sites worldwide. INFINITT's true single-database RIS/PACS/Cardiology PACS can be implemented with the very latest blade server and virtualization technologies for system optimization, high availability and the ultimate in scalability. For low-volume imaging sites and off-site Disaster Recovery, INFINITT Smart-NET provides secure data storage/archiving at its data centers in NJ. For more information, visit the INFINITT North America web site at www.infinittna.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
For More Information on INFINITT North America, contact Deborah Reed, Marketing Manager (908) 387-6960 marketing@infinittna.com.
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