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Consulting & Technical Service

INFINITT takes pride in its exceptional service. From contract signing and pre-implementation planning through system ‘Go-live’ and post-implementation support, INFINITT works closely with your staff to tailor the system to your site and workflow requirements.

INFINITT has the most flexible HL7 Gateway in the industry, enabling our system to interface with any vendor’s HL7-compliant RIS, HIS, Practice Management, billing system or EMR.

User and Administrator training are provided either onsite or at INFINITT headquarters in Phillipsburg, NJ. Service Agreements are determined on a customer-by-customer basis, and typically include:
  • Software Maintenance, new software releases and enhancements
  • Automated Monitoring of System Infrastructure
  • Troubleshooting & Prevention
  • Remote Troubleshooting, accessed through Customer Service
Infinitt’s standard service hours are M-F, 7:00 AM to 7:30 PM Eastern Time. After hours, a live person will answer your call and route your request to the appropriate on-call technician.

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