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Our Services
INFINITT provides pre-implementation evaluation and planning services that enable us to optimize the system to your workflow requirements. User and Administrator training is provided either onsite or at INFINITT headquarters in Phillipsburg, NJ.
In addition, every purchase, lease or EIMS contract comes with a one-year manufacturer’s warranty on hardware and a one-year warranty on INFINITT software. Service levels for subsequent years are determined on a customer-by-customer basis. Service Level Agreements (SLA’s) typically include:
- Software Maintenance, new software releases and
enhancements
- Automated Monitoring of System Infrastructure
- Troubleshooting & Prevention, performed by a
certified technician
- Remote Troubleshooting, accessed through
Customer Service
Infinitt’s service coverage includes normal business hours, Monday through Friday, 8:30 AM to 5 PM. Extended hours and/or service term can be tailored to the needs of the customer. |
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The INFINITT system is based on proven technologies implemented in over 1,500 medical institutions in 14 countries. INFINITT has expanded its worldwide presence by establishing joint ventures in four strategic regions: Japan, China, Taiwan, and the US.
INFINITT North America works in cooperation with global representatives in pursuit of the same goal -- reaching a wider customer base with market-leading technologies.
> Learn about our service areas |
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